We hope this email finds you well.
On Monday 8th of July after many years of slow internet speeds and blackouts, we transition from ADSL+2 to NBN Telstra services and phone services for our childcare centre.
We were informed on Tuesday the 9th of July that some parents could not get through the phone landline of the centre. A formal complaint was raised with Telstra immediately.
If you are calling from a Telstra mobile or Telstra landline, we can receive the call. However, we have tested ringing through to the landline from our Optus mobile, and staff member’s Vodaphone, and we cannot receive the calls. Our internet services are not affected and we can make out-going calls.
In the meantime, we ask you to use our emails if you require to contact the centre:
- Diana Mejia – Assistant Director – email@example.com
- Maria Herguedas – Centre Director – firstname.lastname@example.org
- Cesar Gomez – Business Manager – email@example.com
The fact that we cannot receive some phone calls is very problematic for us. We apologize for the inconvenience.
If you consider necessary and it’s an urgent matter, you can contact us at any time by our business mobile 0403 608 932.
We have asked the Telstra complaints team to investigate this matter further as a priority and they promised to follow up with us as soon as possible.
If require further information or would like to comment about this or any other matters, please write to us:firstname.lastname@example.org or feel free to visit our office.
Amigoss Preschool and Long Day Care Co-operative Limited.
102-106 Glebe Point Road, Glebe NSW 2037
02 9660 8157
0403 608 932